SECURITY

Security Rules

  1. The management of our online gaming system complies with highly ethical and professional standards in order to provide the Player with a secure service. The gaming system is owned by Singular Trading Limited., a company incorporated in Malta with company number C 69096 whose principal place of business is 28/19 Vincenti Buildings, (Suite #1567), Strait Street, Valletta, VLT 1432, Malta. Big Sky Genesis B.V. operating betplanet.com, is the company dealing with all the back office operations. Its registered office is situated at Fransche Bloemweg 4, Willemstad, Curaçao.

  2. Big Sky Genesis B.V. grants the Player security from three different aspects involved in its systems:

    • Financial Security

    • IT Security

    • Legal Security

  3. Big Sky Genesis B.V. operates with a gaming license issued according to the specific regulations on online gaming of the Curacao eGaming regulatory body. Big Sky Genesis B.V. is subject to the the regular policies and procedures issued by the Authority, the regulatory administrative branch with powers to oversee all forms of online gaming in and from Curacao.

  4. Big Sky Genesis B.V. will hold in strict confidentiality all information on Players. A breach of such a policy may only take place if Big Sky Genesis B.V. is compelled to do so by the Governing Authority and/or in the event of a Player violating Big Sky Genesis B.V.’s rules.

  5. The Player shall be asked to choose his Login and Password details. It is a Player's own responsibility not to share this information. If the Player has reason to believe that others have become party to this information, the Player should immediately contact Big Sky Genesis B.V.’s customer service and manually change the password.

Financial Security

  1. Big Sky Genesis B.V. provides Players with different payment and transfer methods.

  2. Deposits may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a payment solution provider and/or a financial institution. Such security measures may decline legitimate transactions, which nevertheless, at a particular time, it is not possible to process. Big Sky Genesis B.V.’s personnel do not control the said systems, nor have they any knowledge, of the reasons for any deposits being declined.

  3. The Registration Form will be protected by SSL encryption (HTTPS). This will protect the personal details while in transit over the internet. The password shall be stored using a non-reversible hash key to ensure that the password is stored securely and cannot be stolen. Strong passwords will be enforced. Authenticity checks are carried out on the Player to ensure their validity; after which the Account is activated and withdrawals may be requested. Passwords are never communicated via email.

  4. Players who lose or forget their password, may indicate such on the Internet Site. Players shall then receive a code via email which grants temporary access to their respective Account. Once temporary access is granted to the Account through the use of the code, the password may be changed by the Player.

  5. Big Sky Genesis B.V. will request documents to verify identity and/or authorisation to use a specific payment method and/or other facts provided by the Player, before expediting deposits and/or withdrawals.

  6. Big Sky Genesis B.V. is also bound by and falls under strict anti-money laundering laws and regulations AML Policy.

  7. Maximum privacy is provided for all banking transactions between the Player’s bank and the relevant credit institution offering its services to Big Sky Genesis B.V.

  8. Big Sky Genesis B.V. ensures that the Player’s payment information will never be communicated to any other parties except to the financial institutions dealing with transactions and in special cases where divulgence of information is required by a court of law or by relevant administrative authorities.

IT Security

  1. Big Sky Genesis B.V.’s Games comply with all relevant legislation and are set so that online gaming can give entertainment opportunities. The necessary precautions are taken not to encourage Players to play large amounts of money and high payouts to Players.

  2. Singular Trading Limited’s system is tested and is subject to regular monitoring. The software is monitored 24 hours a day.

Legal Security

  1. Big Sky Genesis B.V. has to comply with all the legal restrictions envisaged to safeguard the Player. The licence is issued by Curacao eGaming only after satisfying the conditions for the grant of the license and confirming the existence of some assumptions, including:

    • the proper use of interactive games;

    • player protection;

    • the prevention of money laundering; and

    • public needs.

  2. The Curacao regulator shall revoke the license given should the Company be in breach of the applicable law. This is the guarantee that the Player is being given. Therefore, it is Big Sky Genesis B.V.’s precise duty to ensure compliance with procedures related to security and transparency while the Players play.

  3. To maintain a high level of security and integrity in the system, Big Sky Genesis B.V. reserves the right to conduct a security review at any time to validate the Player’s identity, age, the registration data provided by the Player, to verify the Player’s playing of the Games and the Player’s financial transactions for potential breach of these T&Cs and of the Applicable law. As such the Player authorizes Big Sky Genesis B.V. and its employees to make any inquiries of the Player and for Big Sky Genesis B.V. to use and disclose to any third party We consider necessary to validate the information the Player provides to Us or should provide to Us in accordance with these T&Cs, including but not limited to, ordering a credit report and/or otherwise verifying the information against third party databases. In addition, to facilitate these security reviews, the Player agrees to provide such information or documentation as Big Sky Genesis B.V., in its unfettered discretion, may request.